{"id":15,"date":"2025-05-31T11:58:16","date_gmt":"2025-05-31T09:58:16","guid":{"rendered":"https:\/\/app.datorhjalp.se\/manual\/?p=15"},"modified":"2025-06-08T19:39:46","modified_gmt":"2025-06-08T17:39:46","slug":"inlamningsrutin-sa-har-gor-vi","status":"publish","type":"post","link":"https:\/\/app.datorhjalp.se\/manual\/inlamningsrutin-sa-har-gor-vi\/","title":{"rendered":"Inl\u00e4mningsrutin s\u00e5 h\u00e4r g\u00f6r vi."},"content":{"rendered":"\n

Instruktioner f\u00f6r hantering av inl\u00e4mningar<\/strong><\/p>\n\n\n\n

    \n
  1. Lyssna p\u00e5 kunden<\/strong>
    Ta noggrant in vad kunden s\u00e4ger. F\u00f6rs\u00f6k omvandla kundens beskrivning till konkreta \u00e5tg\u00e4rder vi kan utf\u00f6ra.<\/li>\n\n\n\n
  2. \u00c4r det f\u00f6r mycket fel p\u00e5 datorn? Kr\u00e4ver datorn reservdelar vi inte kan f\u00e5 tag p\u00e5? S\u00e4g hellre nej \u00e4n att vi tar p\u00e5 oss n\u00e5got vi har l\u00e5g chans att l\u00f6sa. Reservdelar b\u00f6r finnas p\u00e5 Amazon, EET eller eBay.<\/li>\n\n\n\n
  3. Saker att vara extra noga med:<\/strong><\/li>\n<\/ol>\n\n\n\n
      \n
    • L\u00f6senord till datorn<\/strong>
      Kontrollera att vi har f\u00e5tt r\u00e4tt l\u00f6senord till datorn.<\/li>\n\n\n\n
    • Dubbelkolla telefonnummer<\/strong>
      Bekr\u00e4fta kundens telefonnummer genom att upprepa det f\u00f6r kunden.<\/li>\n\n\n\n
    • Funktionstest<\/strong>
      Om m\u00f6jligt, genomf\u00f6r ett snabbt funktionstest och f\u00f6rs\u00f6k bed\u00f6ma datorns skick.<\/li>\n\n\n\n
    • Kontrollera USB-portar<\/strong>
      Se till att det inte sitter n\u00e5gra s\u00e4ndare eller andra tillbeh\u00f6r i USB-portarna. S\u00e5dana ska i s\u00e5 fall \u00e5terl\u00e4mnas till kunden.<\/li>\n\n\n\n
    • Fler \u00e4n ett kolli<\/strong>
      Om flera kollin (t.ex. dator, h\u00e5rddisk, laddare) l\u00e4mnas in ska varje kolli m\u00e4rkas med en klisterlapp med f\u00f6ljande information:
      \u00c4rendenummer + till exempel \u201c1 av 3\u201d.
      Exempel:
      \u00c4rendenummer 12345 \u2013 1 av 3
      \u00c4rendenummer 12345 \u2013 2 av 3
      \u00c4rendenummer 12345 \u2013 3 av 3<\/li>\n<\/ul>\n\n\n\n

      Antalet mottagna kollin ska dokumenteras i \u00e4rendesystemet.<\/p>\n\n\n\n

        \n
      1. Fler \u00e4n en dator<\/strong>
        Om kunden l\u00e4mnar in fler \u00e4n en dator, och vi ska utf\u00f6ra olika \u00e5tg\u00e4rder p\u00e5 dem, ska de l\u00e4ggas upp som separata \u00e4renden.<\/li>\n<\/ol>\n\n\n\n

        Allt som tas emot skall m\u00e4rkas med \u00e4rendenummer och m\u00e4rkt hur m\u00e5nga koli vi har tagit emot. <\/h2>\n","protected":false},"excerpt":{"rendered":"

        Instruktioner f\u00f6r hantering av inl\u00e4mningar Antalet mottagna kollin ska dokumenteras i \u00e4rendesystemet. Allt som tas emot skall m\u00e4rkas med \u00e4rendenummer och m\u00e4rkt hur m\u00e5nga koli vi har tagit emot.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15","post","type-post","status-publish","format-standard","hentry","category-okategoriserade"],"_links":{"self":[{"href":"https:\/\/app.datorhjalp.se\/manual\/wp-json\/wp\/v2\/posts\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/app.datorhjalp.se\/manual\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/app.datorhjalp.se\/manual\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/app.datorhjalp.se\/manual\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/app.datorhjalp.se\/manual\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":4,"href":"https:\/\/app.datorhjalp.se\/manual\/wp-json\/wp\/v2\/posts\/15\/revisions"}],"predecessor-version":[{"id":26,"href":"https:\/\/app.datorhjalp.se\/manual\/wp-json\/wp\/v2\/posts\/15\/revisions\/26"}],"wp:attachment":[{"href":"https:\/\/app.datorhjalp.se\/manual\/wp-json\/wp\/v2\/media?parent=15"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/app.datorhjalp.se\/manual\/wp-json\/wp\/v2\/categories?post=15"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/app.datorhjalp.se\/manual\/wp-json\/wp\/v2\/tags?post=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}